Description
The Gravity Forms Moderation Add-On helps protect your WordPress site and team by filtering toxic or abusive form submissions using Google’s Perspective API. It goes beyond spam filters, catching harmful human-generated content to create a safer environment for anyone processing entries.
🌐 Overview
- Purpose: Shields site owners and staff from abusive or toxic language in form submissions.
- Integration: Official Gravity Forms add-on, included with Elite and Nonprofit licenses.
- Technology: Powered by Perspective API (developed by Jigsaw and Google) to analyse text for toxicity.
🔑 Key Features
- Automatic Moderation: Uses machine learning to detect toxic or abusive language in real-time.
- Customizable Thresholds: Set your own toxicity score (0–1) to decide what gets flagged. Default is 0.5.
- Spam + Abuse Protection: Complements spam filters by catching harmful intent from real users, not just bots.
- Form-Level Control: Enable moderation globally or configure it per form.
- Conditional Logic: Use toxicity scores in Gravity Forms conditional logic to trigger workflows (e.g., flagging, rejecting, or routing entries).
- Safer Workflows: Prevent abusive submissions from reaching staff inboxes or CRM systems.
⚙️ How It Works
- Enable Moderation: Activate the add-on in Gravity Forms settings.
- Add API Key: Connect with a valid Perspective API key.
- Set Thresholds: Choose toxicity score limits (e.g., 0.7 for stricter filtering).
- Apply to Forms: Turn moderation on for specific forms.
- Filter Entries: Submissions above the threshold are flagged or blocked before reaching your team.
📊 Comparison Table
| Feature | Gravity Forms Moderation Add-On | Standard Spam Filters |
|---|---|---|
| Detects Bots | No (focuses on human abuse) | Yes |
| Detects Abusive Language | Yes (via Perspective API) | No |
| Custom Thresholds | Yes (0–1 scale) | No |
| Conditional Logic | Yes | Limited |
| License Requirement | Elite/Nonprofit | Core plugin only |
⚠️ Considerations & Limitations
- Perspective API key required (free from Google).
- Not a spam filter replacement—best used alongside reCAPTCHA or Turnstile.
- Language coverage: Works best in English; other languages may be less accurate.
- License restriction: Only available with Elite or Nonprofit licenses.
✅ Best For
- Businesses receive customer feedback forms.
- Educational institutions are protecting staff from abusive student submissions.
- Membership sites are moderating user-generated content.
- Support teams filter toxic messages before they reach inboxes.
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