Contact GPLFox

Would you like some help choosing a membership, installing a theme or plugin, or resolving an issue? Our team is here to get you back on track quickly and confidently.

How to reach us

• Support ticket
  You can submit a ticket through your account dashboard for order-related issues, downloads, or product help. This is the fastest way for us to track and resolve technical requests.

• Email
  For general questions, billing, or partnership enquiries, email support@gplfox.com and include your order ID when relevant.

• Live chat
  Use the live chat widget on the site for quick questions and real-time help during support hours.

• Sales and partnerships
  For bulk licensing, reseller, or affiliate inquiries, email sales@gplfox.com with a brief description of your request.

Support hours and response time

• Support hours: Monday–Saturday, 10:00–20:00 (local time).
• Typical response time: Tickets and emails are usually answered within 24–48 hours; live chat replies during support hours are immediate.

What to include when you contact us

• Your name and email address
• Order ID or membership plan (if applicable)
• Site URL and WordPress version (for technical issues)
• Clear description of the problem and any error messages or screenshots

Before you contact us

• Check our FAQ and product documentation for quick fixes and common setup steps.
• If you purchased a membership, confirm your account is logged in — many downloads and updates are available from your dashboard.

Privacy and support scope

We respect your privacy and handle account details securely. Our support team can help with installation, updates, compatibility, and usage guidance. We do not modify third‑party product code or provide development/feature changes for paid plugins and themes.

Would you still need some help?

Open a support ticket from your account or email support@gplfox.com — we’ll take it from there and keep you updated until it’s resolved.